Return / Replacement Policy:
We hope you are pleased with every grownish purchase you make. We believe strongly in our products and it’s quality. If you are not pleased with your purchase, you may seek a return or a replacement within 30days or under our Guarantee (restrictions may apply). See below for details.
Returns at Retail store
If you purchased the product from a retail store, please contact the store directly for their return policy. We recommend returning the product to the store if possible in order to avoid return shipping fees. However, if the store cannot accept your return, you may return the product directly to
grownishdeo.com via the return process below.
If you purchased the product from grownishdeo.com or from a retail store: You may return it by mail for a full refund within 30 days of the date of purchase.
If you purchased a product as part of a gift or set, the entire gift or set must be returned within 30 days of the date of purchase to receive a full refund.
After 30 days, or without a receipt, you may return the product by mail for an exchange of equal value.
We do not give refunds, credits, or exchanges for grownishdeo.com Final Specials, Outlet items, discontinued items, or items purchased through unauthorized resellers or online auctions. Prepackaged gifts and kits are assembled individually and may vary slightly. Grownish co. reserves the right to substitute a product of equal value and nature if the original product becomes unavailable. Grownish co. reserves the right to refuse returns for an unreasonable quantity of items or items that may have been purchased within 60days.
Every grownishdeos.com shipment is insured against damage.
Notify us immediately if you notice ANY damage to your package.
If you should discover a problem, bring it to the driver’s attention immediately. Visibly damaged packages should be refused.
Some damage may appear to be minimal on the box, however the inner contents of the package may be severely damaged. We advise you to open the boxes/package immediately to check the contents and then write a precise description of the damage BEFORE SIGNING.
To successfully expedite any damage claim, you must keep the original packing material that the item(s) arrived in and print the words, “Damaged Upon Arrival” next to where you sign for the merchandise when applicable.
All Returns should be addressed to:
Attn: Consumer Care Returns , P.O Box 2, 5045 Milgen Court – Columbus – GA 31907
For your protection and to ensure prompt delivery, we recommend that you send your return via UPS, FedEx or insured Parcel Post. We’re sorry, return shipping fees are not reimbursable in most cases.
Please include the following information with your return: indicate whether you want a refund (only if original receipt is included and the product was purchased within the last 30 days) or replacement, the reason for the return, a description of the item you are returning, and its price.
Your return will be processed promptly upon its arrival and all exchanges will be shipped via standard UPS ground shipping or USPS, or other carriers used.
Processing and transit time for exchange packages is usually 7-10 business days from the time your exchange request is received at our location.
Business days are Monday-Friday, excluding federal holidays within the United States.
Damaged Items/ Our Error
When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the outer package/box to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at our Consumer Care hotline 1-470-601-0519 or send an email to email@example.com.
Our Consumer Care hotline and email is available Monday – Friday 9:00 AM – 2:00 PM EST.
If you’re returning the product because we made an error, please email us at firstname.lastname@example.org. Our Consumer Care hotline and email is available Monday – Friday 9:00 AM – 2:00 PM EST.
Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.
Thanks, its been our pleasure to serve you!
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